Dylan Gewert – Inside Sales Representative
What do you do at Wells Pharmacy Network (WPN)?
I am an Inside Sales Representative, with a focus on wellness products, including anti-aging, HRT, and IV.
What is the one lesson you’ve learned in the industry that has helped you most?
Without a doubt, understanding what the customer needs! The compounding industry is complicated. Questions aren’t easily answered, because sometimes, the customer is not really sure what they need. So, based on past experiences, I try to put myself in the customer’s shoes, and then ask myself, “What is the best solution?” Once I have had time to think about it, and come up with different options, I present them to the customer, and from there we work together to solve the challenge.
What do you enjoy most about working with customers/clients?
I get a lot of satisfaction hearing about the kinds of benefits customers and their patients receive after utilizing WPN products. We know our products are of the highest quality in the compounding industry and getting that kind of feedback is evidence of that. When you know you are selling great products, it just makes you want to work harder so that more people can experience the quality and value that WPN provides.
In your opinion, what value(s) do customers gain by working with WPN as opposed to competitors?
Confidence. WPN’s customers have the utmost confidence in our products, and the sales and customer service staff they deal with. They know we don’t cut corners, so our quality is the best in the industry. After developing relationships with their reps, they also know that the Wells Pharmacy Network staff is well trained and sophisticated. They know that we know the products we sell, what competitors are doing, and what is going on in the industry, and at the end of the day, that is extremely important to maintaining long-lasting relationships.
How do you support WPN’s mission and dedication to improving the health and safety of customers’ patients?
WPN is dedicated to elevating compounding industry standards through superior science. I constantly communicate this commitment of quality to our customers, and how our products ensure patients a better experience and outcome. This is important in an industry where too often, the choice about what product to use is determined by the price. WPN has proven that although our products may cost a little more, they are far better than bargain-basement medications. Cheaper is never better.
Why are you proud to work at WPN?
Because as a company, we are really good at what we do! I know fellow team members are highly trained and extremely experienced in the areas they work in, and for customers, that is extremely important. We treat customers and patients like family, because we want them to know that what we do for them is what we would do for our own. In our industry, mistakes can hurt people. So, we all consider our profession more than just a “job,” because of the impact it has on those around us.
What are the biggest challenges faced by WPN and its customers in the current healthcare environment?
There are many, with the COVID-19 pandemic and supply chain issues probably being the most well-known because they are in the news cycle every day. But overall, I think the biggest challenges are the constant change of laws and regulations within the industry. The last thing we want as a company, or our physician customers want is to have to deal with legal issues. So, it is important that as a team, we stay well versed on changes within the law, as well as federal and state regulations. Our customers expect us to know about the ever-changing rule/reg landscape, and we would be doing them a terrible disservice by not being up to date.